After the long winter and brutal spring we’ve all had to endure, Kananaskis Nordic Spa is reopening and our Calgary web design company was excited to launch their new website. The success of KNS has made it crucial to present information clients were looking for easily, as well as integrate operations technologies to streamline the customer experience. We made information really easy to find, streamlined the booking system and represented the brand with a more warm and welcoming design. Here are some main concerns that we addressed. Improving Content Organization A challenge that we had was dealing with the high demand of customers and finding strategic ways to help avoid future long wait times that often left angry messages or bad reviews. The new consumer facing digital presence has drastically changed the staff experience of answering repeat questions, time consuming booking methods like phone or email and created a new brand more representative of t...